After processing a point adjustment it’s important to know how these adjustments will be displayed to your team, and to your customers.
Manual Point Adjustments
Adjustments performed by your team for any reason, such as service issue, a thank you for their patience during extended wait time, or any other reason you may award or remove points will be displayed under the Point Adjustments section of the customer’s rewards account.
When processing a manual point adjustment, the notes field is required. The notes you type here will display in the point adjustment section of your rewards profiles and the customer’s portal. Be sure to type notes in this field you are ok with your customer’s seeing.
Point Adjustment Display
Customer Account Information Page
Rewards Customer Portal
Points Adjustments for Conversion Rate Changes
When updating your rewards conversion rates, a point adjustment will be added to your customer’s rewards account to maintain the point value.
Example: If a customer earned 100 points with a 3% rewards conversion they will have a $3 rewards balance. If you change the conversion percentage from 3% to 1% BayIQ would add 200 points, which will bring the customer’s point total to 300 points, a value of $3.
The same will be true if the rewards percentage is increased. Points would be removed from the rewards account.
Example: If a customer earned 300 points with a 1% rewards conversion they will have a $3 rewards balance. If you change the conversion percentage from 1% to 3% BayIQ would remove 200 points, which will bring the customer’s point total to 100 points, a value of $3.
Any transactions completed after the point adjustment will be calculated with the new point conversion rate.
If you have any additional questions, reach out to our Support Team by clicking Submit a Request in the top right hand corner of this page.