BayIQ can automatically send emails or text messages to your customers after a service and ask them to share feedback about their visit on Facebook or Google. Follow the steps below to setup your review invites.
Log into your BayIQ dashboard. Next, select Settings then Market(s) from the top navigation bar
You should now be on your Market edit page. Scroll down the page to find the Reviews section
Select each store by clicking the store name and switch the Reviews Toggle to "ON".
Scroll to the bottom and select Save General Settings to save these changes.
Note: If you do see a message stating you are currently not using this feature, select Submit a Request in the top right hand corner of this page for assistance.
Authorize Your Google or Facebook Account
Now, you need to authorize BayIQ to access your Google and/or Facebook accounts. Select Reviews from the top navigation, then Reviews Dashboard.
Then, choose your Market from the drop down, followed by the stores you'd like to setup. You do not need to select a date range at this point in the setup, just select Update at the bottom.
On the next page, any locations which have not been setup yet will have a green Authorize button at the top of the specific location's box.
Select Authorize to sign in to your Google or Facebook account.
Once your accounts are authorized. Your Review Invite setup is complete.
If you have any additional questions, reach out to our Support Team by clicking Submit a Request in the top right hand corner of this page.