Once you have setup your Reviews Feature you can manage your online reputation and respond to customer reviews without leaving your BayIQ Dashboard.
In your Reviews Inbox, you'll find all reviews left since enabling the Reviews Feature. Here, you can easily view and respond to customer reviews.
To access your Reviews Inbox. Select Reviews from the menu at the top of the page. Then, select Reviews Inbox.
Use the filtering options on the left to display reviews left by your customers, then select Update.
- Market - select your business
- Store - select one or more stores
- Origin - Google or Facebook
- Sort By - choose how to view your results
- Rating Range - choose a range of start ratings to view
- Date - select a date range to view reviews left during this time
- Show Needs Response - view reviews which have not been responded to
- Show Archived Reviews - display reviews which have been archived
- Show Matched Reviews - matched reviews are reviews left by a customer from your BayIQ database
Your reviews will display on the right. The Reviews Inbox allows you to respond directly to your customer on Google or Facebook by selecting the Respond button.
Once you've selected Respond, enter your response in the popup window and select Respond.
Your response will be posted to the social media site where the review was left.
If you have any additional questions, reach out to our Support Team by clicking Submit a Request in the top right hand corner of this page.