We’ll be honest, stuff happens. And whether it’s a BayIQ system issue or an issue requiring additional training or program adjustments, you need a resolution.
If you’re looking to resolve an issue on your own, or it’s after hours, you can view a list of Program Updates, How-To’s, and Quick Tips at https://support.bayiq.com
If the issue can’t be resolved through the support website, here are the quickest ways you can reach our support team:
1. Email - You can email firstname.lastname@example.org. Please include your name, dealership name, contact methods (phone or email), and issue you’re experiencing. If you’ve got a screenshot, feel free to attach it to the email.
2. Help Button - there is a help button located in your customer portal, the top black bar in the middle. Click “Help” and you’ll see a drop-down menu where you can choose a topic and include a description of your issue. Again, please include your name, contact methods, and describe the issue you’re experiencing.
3. Voicemail - You can call our general line at 480-752-0310 where you can leave a voicemail message. Again, please leave your contact information and a brief description of the issue you’re experiencing.
The three options above automatically create a case file in our system for one of our team members to respond too.