From time to time, a customer may mistakenly sign up for your rewards program twice. This can happen if they enroll again with a different email address, maybe the spelling of their name was incorrect and the account couldn' be located at the front counter. Whatever the reason, you will want to merge those two accounts into one. Follow the steps below.
Select Customers then Terminal from the top menu. Then, select your Store from the list. This will open the terminal in a new window.
Combining rewards accounts will remove all rewards and transactions from one account, add them to the other, and then close the account which no longer has any transactions or rewards. Use the search field to locate the rewards account you would like to remain active. Enter the card number, email, phone number, or last name to search, then select Go!
Select the name from the search results of the rewards account you would like to remain active. We'll be using email@example.com in this example as the account which should remain active.
Select the Customer Info icon.
Then, select Merge Customer from the popup window.
A new window will open. Search for the other rewards account by entering last name, card number, email address, or phone number. Then click on the email address to select the account you'd like to merge.
Review the information on the Confirm Merge page. The green box on the right hand side will show the combined rewards account information. Select Confirm Merge once reviewed.
Your merge is now complete.
If you have any additional questions, reach out to our Support Team by clicking Submit a Request in the top right hand corner of this page.