Communication Forwarding is the response a customer will see when they try to respond to any email or text communication we send out. This forwarding can be changed so that you are alerted to the customer’s communication and can respond immediately if needed.
To make changes, follow these steps:
From the dashboard go to the top black bar and click Settings>Market>Options>Edit
Once the page with the 5 tabs appears, click on the Communications tab.
You’ll see the blue Respond buttons. Respond is the default setting for this feature. This sends the pre-written automatic response to any customer inquiry.
Although email responses are not editable, text messages are and can be custom set for each location.
Customer responses can be forwarded to a user’s phone number or email address.
- The forwarding email address must be a registered BayIQ user for your dealership
- Text forwarding can be any valid cell phone number
If you don’t add a cell phone number to the system, we will supply the customer with a default message - Please call or visit during business hours. The text message can be a custom message, so if you want to say, We’re sorry we missed you. Please call 111-111-1111 during store hours.
To forward the message to a user email address, click the blue Respond to change to a grey Forward. Then select the user email address from the dropdown box and hit save. Going forward, the customer’s email will forward directly to that email address.